Quality management - Customer satisfaction - Guidelines for monitoring and measuring
NORM herausgegeben am 1.2.2019
Bezeichnung normen: ČSN ISO 10004
Zeichen: 010342
Katalog-Nummer: 506791
Ausgabedatum normen: 1.2.2019
Zahl der Seiten: 48
Gewicht ca.: 144 g (0.32 Pfund)
Land: Tschechische technische Norm
Kategorie: Technische Normen ČSN
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE: Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer