Service excellence - Creating outstanding customer experiences through service excellence
NORM herausgegeben am 1.11.2016
Bezeichnung normen: ČSN P CEN/TS 16880
Zeichen: 763602
Katalog-Nummer: 500593
Ausgabedatum normen: 1.11.2016
Zahl der Seiten: 32
Gewicht ca.: 96 g (0.21 Pfund)
Land: Tschechische technische Norm
Kategorie: Technische Normen ČSN
This Technical Specification sets out guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight. It does not focus on the provision of basic customer service which organizations should already have in place.
This document applies to all organizations delivering services, such as commercial organizations, public services and not-for-profit organizations