Service excellence — Principles and model for public service organizations
NORM herausgegeben am 11.2.2025
Designation standards: ISO 11367:2025
Publication date standards: 11.2.2025
The number of pages: 34
Approximate weight : 102 g (0.22 lbs)
Country: International technical standard
Kategorie: Technische Normen ISO
Description / Abstract: This document establishes the principles of public service excellence and gives guidance on a public service excellence model. This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.