Service excellence — Principles and model for public service organizations
NORM herausgegeben am 11.2.2025
Bezeichnung normen: ISO 11367:2025
Ausgabedatum normen: 11.2.2025
Zahl der Seiten: 34
Gewicht ca.: 102 g (0.22 Pfund)
Land: Internationale technische Norm
Kategorie: Technische Normen ISO
Description / Abstract: This document establishes the principles of public service excellence and gives guidance on a public service excellence model. This document is applicable to public service organizations that deliver services and aim to provide an outstanding experience to their key stakeholders, such as the society (the citizens) they serve, and other partner organizations for the purpose of delivering excellent service.